Frequently Asked Questions

The Portola at Southglenn stands out among apartments in Centennial by offering a location directly within the Southglenn retail district, thoughtfully designed apartment homes, and on-site amenities such as a pool, hot tub, fitness center, clubhouse, cyber café, rooftop deck, and dog wash. Residents benefit from convenient access to shopping, dining, entertainment, and everyday conveniences along with a professionally managed living experience.

The leasing office at The Portola at Southglenn is open from 10:00 AM to 6:00 PM. Prospective residents should confirm current leasing office hours on the property website or by contacting the leasing team directly.

Lazo Apartments opened in 2010 and includes 214 apartment homes in Centennial, CO. Current apartment availability can be viewed on the floor plans page. 

The leasing team at The Portola at Southglenn can be reached by calling 720-257-7373 or by completing the online contact form on the property website.

The best way to receive updates about apartments, pricing, specials, and availability at The Portola at Southglenn is to contact the leasing office directly.

Renters insurance is required at The Portola at Southglenn, subject to the lease terms and community policy. 

The Portola at Southglenn offers a resident referral for current residents, subject to program terms, eligibility, and availability.

The Portola at Southglenn is a smoke-free community, and smoking or vaping policies apply to apartment homes, common areas, and amenity spaces.

The leasing team at The Portola at Southglenn supports English, Portuguese, Spanish, Hindi, Punjabi, and Urdu. Additional language assistance may be available depending on staffing and resources.

Prospective residents can schedule an in-person guided tour of The Portola at Southglenn by contacting the leasing office or using the online tour scheduling tool on the property website.

The Portola at Southglenn offers virtual tours for prospective residents who want to explore the community remotely. Virtual touring options may include video tours or online leasing presentations.

The Portola at Southglenn offers virtural tours but does not offer live video tours. 

To schedule a tour for a specific apartment at The Portola at Southglenn, submit a tour request on the schedule-a-tour page or contact the leasing office directly.

The Portola at Southglenn does not offer after-hours tours and is not open on Sundays. 

Current apartment availability at The Portola at Southglenn can be viewed on the floor plan page and confirmed with the leasing office.

Rent specials and move-in promotions at Portola at Southglenn vary based on seasonality, inventory, and current leasing activity. Prospective residents should contact the leasing office or check the property website for the latest offers and leasing incentives.

A valid photo ID is required for tours at The Portola at Southglenn. Additional documents may be helpful if you plan to apply during or after your visit.

Apartment availability on The Portola at Southglenn website is updated regularly and reflects near-real-time leasing activity. Because availability can change quickly, prospective residents should confirm details with the leasing office.

The Portola at Southglenn offers a variety of apartment floor plans in Centennial, Colorado, including studio, one-bedroom, two-bedroom, three-bedroom, and townhome layouts. Floor plan options are designed to meet different lifestyle, household, and space needs.

Apartment homes at The Portola at Southglenn include an in-home washer and dryer.

Apartment homes at The Portola at Southglenn are equipped with air conditioning and heating systems to support year-round comfort in Centennial, Colorado.

Select apartment homes at The Portola at Southglenn include balconies, patios, or private outdoor spaces depending on the layout and location of the unit.

Apartments at Portola at Southglenn have plank flooring, stainless steel appliances, quartz countertops, farmhouse-style kitchen sinks, and fireplaces in select homes. 

Additional on-site storage is available at The Portola at Southglenn and typically costs between $50 and $100 per month, subject to current inventory and lease terms.

Apartment homes at The Portola at Southglenn are serviced by Xfinity, providing residents with access to internet, streaming, and entertainment services.

The Portola at Southglenn offers step-free routes in select areas of the community. Prospective residents who need accessible features should contact the leasing office to discuss available options and accommodations.

Apartment homes at The Portola at Southglenn are not equipped with smart-home features.

Square footage at The Portola at Southglenn varies by floor plan. Studio apartments are approximately 587 square feet, one-bedroom apartments are approximately 829 square feet, and two-bedroom apartments are approximately 1,130 square feet. 

The Portola at Southglenn does not offer furnished apartments or furniture-rental partnerships.

The Portola at Southglenn is located in Centennial, Colorado, within The Streets at SouthGlenn district, offering convenient access to shopping, dining, entertainment, and everyday services.

The Portola at Southglenn is located within the Arapahoe school district.

Parks near The Portola at Southglenn include deKoevend Park, Chapel Hill Memorial Gardens, and Cherry Knolls Park, giving residents access to outdoor recreation, walking paths, and green space.

Grocery stores near The Portola at Southglenn include Whole Foods Market, Natural Grocers, Trader Joe's, and King Soopers, making it convenient for residents to shop for daily essentials and fresh food.

Auto mechanic shops near Portola at Southglenn include Automotive Service Southglenn and Raceway Lube Plus. 

Nearby points of interest around The Portola at Southglenn include restaurants, retail shopping, indoor skiing experiences, and a movie theater. This location helps residents stay connected to work, leisure, and everyday conveniences in Centennial.

Within about 10 minutes of The Portola at Southglenn, residents can find fitness options such as Elite Fitness, coffee at The Corner Bakery, and groceries at Whole Foods Market.

Commute times from The Portola at Southglenn vary based on traffic and route, but average approximately 25 minutes.

Rent at Portola at Southglenn varies based on the apartment floor plan, square footage, location within the community, interior features, and current market availability. Prospective residents should check current pricing on the floor plans page or contact the leasing office for the latest rent ranges.

The Portola at Southglenn offers lease terms ranging from 6 to 15 months, depending on availability and pricing.

Current availability includes studio, one-bedroom, and two-bedroom apartment homes. Rent can be confirmed on the floor plans page. 

The standard security deposit at The Portola at Southglenn is $500. This is subject to change based on screening results. 

When signing a lease at The Portola at Southglenn, residents may be charged a $200 administrative fee and a $50 amenity fee, along with any other applicable move-in charges.

The Portola at Southglenn charges administrative and amenity-related fees, including a $200 administrative fee and a $50 amenity fee.

Monthly rent does not include recurring charges such as internet, parking, water, sewer, and trash services. Residents should review lease documentation for a complete list of monthly charges.

Utilities are not included in rent. Residents are responsible for applicable utility charges as outlined in the lease agreement.

The Portola at Southglenn offers lease terms as short as 6 months, subject to availability and pricing.

The Portola at Southglenn does not offer a depositive alternative. 

Early termination at The Portola at Southglenn may require payment equal to approximately 1.5 months of rent, subject to the lease agreement and applicable terms. Residents should review their lease for complete details.

Lease renewal discussions typically begin approximately 90 to 120 days before lease expiration. Renewal options and pricing are provided in advance of the lease end date.

To apply for an apartment at The Portola at Southglenn, complete the rental application online through the property website and submit any required documentation.

Application approval timelines at The Portola at Southglenn are typically 24 to 48 hours, depending on document completion and screening turnaround times.

If an application is not approved, the leasing team may discuss alternative options such as using a guarantor or OneApp, subject to community policies and screening requirements.

Qualification requirements at The Portola at Southglenn include income of approximately two times the monthly rent. Additional credit, rental history, and screening requirements may apply.

The Portola at Southglenn accepts guarantors or co-signers, subject to community screening policies and qualification requirements.

Background checks are required as part of the standard apartment application process at The Portola at Southglenn and may include credit, rental history, and income verification.

The application fee is $22. The holding fee is $200 and is refundable according to community policy.

Roommates can apply together for the same apartment home. Income may be combined for qualification purposes, subject to screening requirements.

The Portola at Southglenn accepts guarantors or co-signers for students or first-time renters, subject to community screening criteria.

Residents at Portola at Southglenn can pay rent through Bilt.

Rent at The Portola at Southglenn is due on the 1st of each month. Residents with outstanding balances on the 8th will incur a 5% late fee. 

Portola at Southglenn provides residents with access to account information and autopay options through their Bilt account. 

Yes, a 3% processing fee is applied to all credit card payments.

Utilities are billed separately. Residents are responsible for water, sewer, trash, gas, and electricity according to the lease agreement.

The Portola at Southglenn offers access to high-speed internet services for residents.

Xfinity internet service is available at The Portola at Southglenn, with speeds up to approximately 800 Mbps.

Residents must use Xfinity Wi-Fi, and the monthly cost for that is $38.84. 

Water, sewer, and trash charges typically range from approximately $40 to $65 per month. Actual utility costs vary based on apartment size, occupancy, usage, and provider rates.

Fiber or gigabit-speed internet is not currently available at The Portola at Southglenn.

There is Wi-Fi in the cyber cafe. 

Parking is available at The Portola at Southglenn. Non-reserved parking is approximately $150 per month and reserved parking is approximately $175 per month.

Parking is not included in rent and requires a separate monthly fee based on the parking option selected.

The property offers reserved and non-reserved parking options. Additional details regarding covered, garage, or assigned parking availability need confirmation.

The Portola at Southglenn does not currently offer electric vehicle charging stations.

The Portola at Southglenn does not currently offer bike storage facilities.

Guest parking is not currently available, although the property expects guest parking options to become available in the future.

The Portola at Southglenn offers a convenient location for commuting throughout the Centennial area. Public transit access is considered limited and should be confirmed based on current transit routes and services.

The Portola at Southglenn does not currently offer EV charging stations; therefore, EV charging rates and locations are not applicable.

On-site amenities at The Portola at Southglenn include a swimming pool, hot tub, fitness center, clubhouse, cyber café, rooftop deck, dog wash, package room, and Amazon Hub. These amenities are designed to support convenience and an active lifestyle in Centennial.

The Portola at Southglenn has a swimming pool. Pool hours are 10:00 AM to 10:00 PM, subject to posted community rules and seasonal operations.

The Portola at Southglenn offers a fitness center for residents.

The Portola at Southglenn has a clubhouse that may be reserved for private use. The reservation fee is approximately $150 for up to four hours, subject to community policies and availability.

The Portola at Southglenn offers a cyber café that can be used as a coworking space for residents.

The Portola at Southglenn provides both an Amazon Hub and a package room to help residents receive deliveries securely and conveniently.

Package delivery at The Portola at Southglenn is managed through the Amazon Hub and package room system. Residents receive deliveries through designated package areas designed to provide secure package storage and pickup.

The Portola at Southglenn hosts community events and resident activities throughout the year. Event schedules and activities may vary.

The fitness center at The Portola at Southglenn is available 24 hours per day, subject to community access policies.

The clubhouse and cyber cafe are open daily from 10:00 am to 10:00 pm. 

Residents of Portola at Southglenn can access the package room 24 hours a day. 

The Portola at Southglenn uses controlled-access entry systems requiring a key fob or parking pass for access to community areas.

Residents may reserve the clubhouse for private use with a reservation fee of $150 for four hours, subject to community policies and availability.

Quiet hours at The Portola at Southglenn are from 10:00 pm to 10:00 am and are outlined in the lease agreement. 

The Portola at Southglenn is a pet-friendly apartment community in Centennial, Colorado, subject to the property's pet policies and restrictions.

The Portola at Southglenn allows pets. Residents may have up to two pets. The pet deposit is $300 and monthly pet rent is $35 per pet. Breed restrictions, weight restrictions, and other pet policy requirements may apply.

The Portola at Southglenn offers pet amenities including a dog wash station and a small dog relief area.

Service animals and support animals are accommodated in accordance with applicable laws and community procedures. Residents who require an accommodation should contact the leasing office regarding documentation and approval requirements.

Dog parks near The Portola at Southglenn include Cherry Knolls Park and Belleview Station Dog Park . Nearby veterinarians include Centennial Vida Veterinary Care and Mountain Star Veterinary Specialists. 

Residents at The Portola at Southglenn can submit maintenance requests through the resident portal.

Maintenance response times vary on average between 24 and 72 hours and depend on the nature of the issue, service priority, parts availability, and scheduling. Urgent maintenance issues are prioritized, and routine requests are addressed as promptly as possible.

Emergency maintenance can be reached through the community's emergency maintenance line at 720-257-7373. Residents should use the emergency line only for qualifying after-hours maintenance issues.

Emergency maintenance issues generally include active flooding, significant plumbing leaks, fire-related hazards, major safety concerns, or other urgent situations that may threaten residents or property.

The Portola at Southglenn provides preventive maintenance services, including routine maintenance programs and pest control services.

Before move-in at The Portola at Southglenn, the apartment home is prepared through inspection, cleaning, maintenance review, and readiness verification. Keys, key fobs, parking passes, and a welcome package are prepared prior to arrival.

Apartment homes at The Portola at Southglenn are cleaned before move-in as part of the standard make-ready process and are prepared for resident occupancy.

The Portola at Southglenn conducts a move-in walk-through. 

Move-out requirements include completing the required move-out form, participating in the move-out walk-through, returning all keys and key fobs, removing personal belongings, and complying with lease requirements.

Deposit refunds at Portola at Southglenn are handled according to the lease agreement and applicable law after any applicable deductions for damages, cleaning, unpaid balances, utilities, or other charges. The property manager noted that a full refund is uncommon due to final utility charges.

Elevator reservations are not required at The Portola at Southglenn. Residents should coordinate move-in logistics with the leasing office if additional assistance is needed.

The Portola at Southglenn can provide a move-in checklist upon request. Information regarding preferred local movers is not currently available.

To help support a full deposit refund, residents should return the apartment fully cleaned, free of damage beyond normal wear and tear, and in accordance with lease requirements.

The Portola at Southglenn does not accept corporate leases and does not offer furnished housing options.

The Portola at Southglenn accepts short-term leases with a minimum lease term of six months, subject to availability and pricing.

The Portola at Southglenn does not offer furniture rental partnerships.

The Portola at Southglenn does not currently offer preferred-employer discounts or relocation partnerships.

The Portola at Southglenn does not offer student-specific leasing options. However, guarantors may be accepted subject to screening requirements.

No specific sustainability or eco-friendly features have been identified for The Portola at Southglenn.

The Portola at Southglenn offers recycling services for residents.

The Portola at Southglenn does not offer energy-efficient appliances. 

Apartment homes at The Portola at Southglenn include energy-saving features. Specific features beyond those confirmed by management require additional verification.

The Portola at Southglenn does not offer EV charging stations, bike storage, or public transit incentives.